Transitioning to the Future of Work and the Workplace: Embracing Digital Culture, Tools, and Approaches

A Deloitte survey (sponsored by Facebook) asked C-suite executives for their perspectives on the future of work. Their responses reveal six themes about the future workplace—and six lessons to help leaders ease the transition.

Executive Summary

Digital technology is having a profound effect on the 21st-century organization. It is fundamentally changing the way we work, the way we manage, where we work, how we organize, the products we use, and how we communicate.

With all this change, some things remain constant. Organizations, filled with people, still exist to unite around a common purpose, common values, strategic objectives, and to get things done. People remain the most critical asset of most organizations—but are increasingly in the shadow of machines and in a maze of technologies. Individuals are still bound by hours in the day and their mental ability to process information. Work (done by computers and people) must be coordinated to create maximum value.

Organizations still need great leaders, managers, and employees at all levels to get things done in an efficient and effective way. We believe there is a tremendous unrealized value from this new era yet to be claimed in how we communicate and collaborate in the future of work environment.

Report Highlights

The survey identified six themes that the C-suite needs to give attention to:

1. Culture is critical—and grows in importance with scale

2. Communication, collaboration, and connectivity are being transformed

3. Millennials (and Baby Boomers) are driving the pace of change

4. Business benefits are real—this is about gettingthings done in an increasingly competitive, interconnected, and fast-paced world

5. New digital tools are dramatically changing how we use our screen time

6. Leading networks and teams, not hierarchy

Deloitte provides industry-leading audit, consulting, tax, and advisory services to many of the world’s most admired brands, including 80 percent of the Fortune 500 companies.

National Governors Association
American Enterprise Institute